Cancellation Policy
Last Updated: October 14, 2025
Operated By: Badour Ventures LLC
Address: 825 S Church St, Murfreesboro, Tennessee 37130, United States
Email: brady@mentorfy.ai
1. Overview
This Cancellation Policy explains how to cancel your Mentorfy.ai subscription, what happens after cancellation, and important information about your data and access.
2. Your Right to Cancel
2.1 Cancel Anytime
You may cancel your Mentorfy.ai subscription at any time, for any reason. There are no cancellation fees, penalties, or long-term commitments required.
2.2 No Questions Asked
We respect your decision to cancel. You are not required to provide a reason for cancellation, though we appreciate feedback to help us improve the Service.
3. How to Cancel Your Subscription
3.1 Method 1: Through Your Account (Recommended)
Log in to your Mentorfy.ai account
Navigate to Account Settings or Billing
Click Cancel Subscription
Follow the prompts to confirm cancellation
You will receive an email confirmation
3.2 Method 2: Email Request
If you prefer, you can cancel by email:
Send an email to brady@mentorfy.ai
Use the subject line: "Cancel Subscription"
Include your account email address
We will process your cancellation within 1-2 business days
You will receive email confirmation once processed
3.3 Confirmation Required
Important: Your subscription is not canceled until you receive email confirmation from us. Continue to check your email for confirmation, and contact us if you do not receive it within 2 business days.
4. When Cancellation Takes Effect
4.1 Access Until End of Billing Period
When you cancel your subscription:
Your cancellation is effective immediately (no future charges)
You retain full access to Mentorfy.ai until the end of your current billing period
Your subscription will not automatically renew
No additional charges will be made
4.2 Example Timeline
If you pay monthly on the 1st and cancel on the 15th:
Cancellation processed: January 15
You keep access through: January 31 (end of billing period)
Final charge: January 1 (no refund for remaining days)
Next charge: None (subscription does not renew)
Access ends: January 31 at 11:59 PM
If you have an annual plan and cancel 6 months in:
You keep access for the remaining 6 months
No refund for unused time (unless within 30-day guarantee period)
Subscription does not renew at the end of the year
4.3 Immediate Cancellation Not Available
We do not offer immediate cancellation with refunds outside the 30-day money-back guarantee period. You will always retain access through the end of your paid period.
5. What Happens After Cancellation
5.1 Access to Your Account
During Billing Period:
Full access to all features and AI agents
Ability to export your data
Normal functionality continues
After Billing Period Ends:
Access to Mentorfy.ai is immediately disabled
You cannot log in or use AI agents
Your data enters a 30-day retention period
5.2 Your Data and Content
30-Day Retention Period:
Your data is retained for 30 days after your subscription ends
This allows you to reactivate your account if you change your mind
You can request data export during this period
After 30 Days:
All your data is permanently deleted, including:
User Content and expertise
Neural networks and AI agents
Account information
Usage history
Uploaded files and documents
Deletion is irreversible - we cannot recover your data after this point
Data Deletion Timeline:
Subscription ends: January 31
Data retention period: January 31 - March 2 (30 days)
Permanent deletion: March 3
5.3 Anonymized Data
Aggregated and anonymized data that does not identify you personally may be retained for AI training and service improvements, as described in our Privacy Policy.
6. Reactivating Your Account
6.1 Within 30 Days
If you canceled by mistake or changed your mind, you can reactivate your account within 30 days:
Log in to Mentorfy.ai (your credentials still work)
Navigate to Account Settings or Billing
Click Reactivate Subscription
Update payment information if needed
Your account and data will be fully restored
Note: You will be charged for a new billing period starting from the date of reactivation.
6.2 After 30 Days
If more than 30 days have passed since your subscription ended:
Your data has been permanently deleted
You will need to create a new account
You will start from scratch (no data recovery possible)
7. Automatic Renewal Prevention
7.1 No Automatic Charges
Once you cancel:
Your subscription will not automatically renew
You will not be charged again
No further action is required from you
7.2 Verification
To verify your subscription is canceled:
Check your email for cancellation confirmation
Log in to your account and check Billing or Subscription Status
Contact us at brady@mentorfy.ai if you have concerns
8. Refunds Upon Cancellation
8.1 Within 30-Day Guarantee
If you cancel within 30 days of your initial purchase, you are eligible for a full refund under our money-back guarantee. See our Refund Policy for details.
8.2 After 30 Days
If you cancel after the 30-day guarantee period:
No refund is provided for the current billing period
You retain access until the end of the paid period
See our Refund Policy for complete details
9. Canceling Annual Subscriptions
9.1 How It Works
If you have an annual subscription:
You can cancel at any time
You keep access for the full year you paid for
No refund for unused months (unless within 30-day guarantee)
Subscription does not renew at the end of the year
9.2 Example
You purchase an annual plan for $999 on January 1:
Cancel on July 1 (6 months in)
Keep access through: December 31 (end of annual period)
Refund: None (unless within 30-day guarantee)
Next charge: None (does not renew)
10. Pausing Your Subscription
10.1 No Pause Option
We do not currently offer the ability to pause or suspend your subscription. Your options are:
Keep your subscription active
Cancel and reactivate later (within 30 days to retain data)
10.2 Downgrading
If you want to reduce costs but keep your account:
Check if a lower-tier plan is available
Contact brady@mentorfy.ai to discuss options
Downgrade requests may have different terms
11. Cancellation Due to Payment Failure
11.1 Failed Payments
If your payment fails:
We will attempt to process payment multiple times
You will receive email notifications
Your account may be suspended if payment cannot be processed
See Section 12 for involuntary suspension details
11.2 Grace Period
We typically provide a grace period for failed payments:
You have 7-14 days to update payment information
Your access may be restricted during this time
Contact us immediately if you experience payment issues
12. Involuntary Account Suspension or Termination
12.1 Non-Payment
If you fail to pay:
Your account will be suspended after a grace period
You will lose access to the Service
Your data enters the 30-day deletion timeline
Outstanding balances remain due
12.2 Terms of Service Violations
If your account is terminated for violating our Terms of Service:
Access is immediately revoked
No refund is provided
Data may be deleted immediately without a retention period
You may not be eligible to create a new account
13. Exporting Your Data Before Cancellation
13.1 Data Export Options
We recommend exporting your data before canceling:
Log in to your account
Navigate to Settings > Export Data
Request a data export (may take 24-48 hours to generate)
Download your data files
Save them securely
13.2 What You Can Export
Your User Content and expertise
Neural network structures (if available)
Account information
Usage history and analytics
13.3 Timing
Important: Export your data before the end of your billing period. While you have 30 days after cancellation to request data, we recommend exporting while you still have full access.
14. Billing After Cancellation
14.1 No Further Charges
After you cancel, you will not be charged for:
Subscription renewals
Usage fees
Any additional services
14.2 Final Invoice
You will receive a final invoice for:
Your last billing period
Any outstanding charges
This invoice is sent for record-keeping only (no payment required if already paid)
15. Contact Us About Cancellation
If you have questions about canceling your subscription, please contact us:
Badour Ventures LLC
825 S Church St
Murfreesboro, TN 37130
United States
Email: brady@mentorfy.ai
Subject Line: Cancellation Question
We're here to help with:
Cancellation process questions
Data export assistance
Account reactivation
Billing concerns
Alternative solutions
16. Feedback Appreciated
While not required, we appreciate feedback when you cancel:
What could we have done better?
Why are you leaving?
What features would have kept you?
Your feedback helps us improve Mentorfy.ai for future users.
17. Changes to This Policy
We may update this Cancellation Policy from time to time. Changes will be posted on our website with the "Last Updated" date revised. Material changes will be communicated via email.